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Money Back Guarantee

We offer Money back guarantee for all orders delivered after the delivery commitment time. Upon RMA request we refund your order as applicable, please read below for refund limitations:

The following limitations apply:

  • The request for money-back guarantee must be submitted within 2 days of order receipt.
  • The request for service failure must be submitted using our online portal using your member login within the designated time frame.
  • The money back guarantee applies as follows:
    • Less than $499.99 = 100% refund
    • More than $500 = $50% refund
  • The money-back guarantee does not apply in the event of other customs or regulatory delays.
  • If the recipient specifies a customs broker other than carrier broker, the money back guarantee is void.
  • For multiple package shipments, the money-back guarantee would apply to every package within the shipment. The refund will only be processed towards the package within the shipment that incurred the service failure.
  • A refund or credit will not be given for shipments delayed due to incorrect addresses or to the unavailability or refusal of a person to accept delivery.
  • This money-back guarantee does not apply any duties or taxes the customer paid for.
  • This money-back guarantee does not apply to undeliverable or returned shipments.
  • The money-back guarantee excludes the following:
    • Disruption in service caused by weather
    • Delays caused by acts of gods (e.g. flood, storm, earthquake etc.)
    • Delays caused by public authorities
    • Strikes, riots or other labor disputes